Due to the nature of custom smart blinds or shades being produced based on specific customer requirements, Gardens does not accept returns under any circumstances.

Exchange Policy

• Time Limit for Exchange: Customers who find discrepancies in size, color, or other order details upon receipt can apply for an exchange within 15 days after delivery.
• Exchange Due to Quality Issues: For exchanges needed due to quality issues, Gardens will provide free exchange or repair services and cover all associated shipping costs.
• Exchange for Non-Quality Issues: Gardens does not accept exchanges for non-quality reasons, such as changes in size or color requested by the customer.

Return and Exchange Process

1. Application for Return or Exchange: Customers must submit their return or exchange requests through Gardens’s official customer service channels, providing relevant order information and reasons for the request.
2. Customer Service Review:Gardens‘s customer service will review the application within 1-3 business days, guiding customers through the subsequent return or exchange process.
3. Inspection of Returned or Exchanged Items: Upon receiving the product, Gardens will inspect it. After confirming the product’s condition, refunds or exchange items will be processed within 7 business days.
4. Refund Timing: Refunds will be issued back to the customer’s original payment account within 7 business days after approval.

Important Notes

• Customers requesting a return or exchange must provide detailed order information and a description of the issue to ensure the process is handled quickly and accurately.
• For any questions during the return or exchange process, customers can contact Gardens’s support at sales@cngbmc.com for assistance.
• Gardens reserves the right to the final interpretation of the return and exchange policy.